What most teams do
By hand
Someone on payroll opens the tab, copies the field, pastes it, and repeats.
- Time to first result
- Today — it is already happening
- When something odd arrives
- Handled well, by whoever has the time
- At 2am
- It waits until morning
- Cost curve
- Rises with every extra order, ticket, and hire
- What you keep
- Process knowledge in one person’s head